Terms and Conditions
Booking Conditions (The Small Print!)
Our Terms and Conditions.
Conditions: You will naturally want to know where you stand before you book your holiday. We have set out below what you are signing up for when you make a booking. These booking conditions have been formulated as a result of our responsibilities under law. They do not affect your statutory rights. All bookings are made and accepted subject to the terms set out in these conditions.
You make a booking: At the time of asking for a booking with Victoria Travel (Sussex) Ltd to be confirmed you must sign a Booking Form accepting these terms and conditions and pay the required deposit. If your booking is within 6 weeks of departure full payment will be required. Prior to 6 weeks before departure your only commitment is your deposit. The balance as shown on your invoice must be paid at least 6 weeks prior to the day of departure. Failure to do so could make you liable for cancellation charges as set out below. All cancellations must be made in writing. Your contract made on the terms of these Booking Conditions is subject to English Law & Jurisdiction.
Payment: Day Trips: Full payment is required on booking. Short Breaks & Holidays: Your money is protected by HSBC Client Account. Deposit cheques and balance payments should be made payable to Victoria Travel (Sussex) Ltd. The deposit is due on booking and the balance payments should be made no less than 45 days before the date of travel. Deposits are non-refundable and non-transferable.
If YOU Change Your Booking: If you are prevented from travelling for any reason you can transfer your booking to another person as long as we are given adequate notice (two days notice for a Day Trip, (14 days notice for a Short Break). No charge is made for this service. Day Trip: Once you have cancelled we release the seats, refunds or transfers can only be made if we are able to resell your booking and will be subject to an administration fee. Short Breaks and Holidays: If after the acceptance of your booking, it becomes necessary for you or any member of your group to cancel the holiday, a valid cancellation can only be made once you have given written notice to us. The written notification of cancellation must be signed by the same person as signed the booking form. Cancellation charges are set out below; this is to compensate us for the expense of processing your booking and the risk that we may not be able to resell your holiday.
Short Breaks and Holidays:
Cancellation charges will be levied as follows:
45 days or more before travel…..Loss of deposit only
44-30 days before travel ……….30% or deposit if greater
29-14 days before travel ……….50%
13-7 days before travel………...75%
7 days or less …………………..100%
If WE Change or Cancel Your Booking: We reserve the right to change your holiday, most of these changes will be minor but where they are significant we will inform you as soon as is reasonably possible before departure date. A significant change would be regarded as changes to departure date; reducing the quality or main hotel (not overnight hotels); or a change in the tour itinerary. We reserve the right to cancel your booking should the minimum number of passengers required to run the trip not be reached. Should this be the case we shall let you know as soon as possible for a Day Trip or within 28 days of departure for a Short Break or Holiday. In this unlikely event, a full refund will be given.
Single Bookings: It may occasionally be necessary for us to reallocate seat numbers for passengers travelling singly.
Refreshments: Other than on a vehicle fitted expressly for that purpose, food and drink, except for small items of confectionery (such as sweets and chocolate), may not be consumed on the vehicle without the prior arrangement with the company or driver.
Data Protection: We DO NOT pass your details onto any other companies or persons.
Type of Vehicle: We will endeavor to use our 15-seater mini coach but if in the event of unforeseen circumstance this vehicle is unavailable, we reserve the right to use an alternative vehicle of equal quality but may not be a diner coach.
Breakdowns or Delay: The company gives its advice on journey times in good faith, but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delay (e.g. traffic or weather conditions). We cannot be held responsible for any delays in your journey where other suppliers are operating that particular part of the journey (e.g. Shuttle/Ferry etc). However, we shall of course try and make good any time lost. In the event of a delay you will be responsible for your own meals and accommodation (see "Insurance & Health cover" below). We reserve the right in our absolute discretion to vary routes and carriers (e.g. Shuttle/Ferry), as we deem necessary.
Insurance & Health Cover: Although not a requirement of a U.K short break, it is strongly recommended that you have insurance. For continental short breaks or holidays it is imperative that you have insurance cover. If for any reason you do not travel with adequate travel insurance, you will be held fully responsible for any costs incurred in the event of any accident or illness or the consequences thereof. Insurance is widely available through authorized and regulated insurance providers. To take advantage of reciprocal health care agreements between members of the European Union, apply for a free Global Health Insurance Card (GHIC) previously known as the E111, you can apply online or pick up a form from the Post Office. An GHIC card can offer you access to reduced-cost medical treatment, some of your medical costs may be recoverable. Subject to current legislation which may come into effect after our departure from the European Union. Details can be checked on the Government web site.
Passport, Visa & Customs Requirements: It is your responsibility to ensure you have a current 10 year passport and any visa requirements that pertain to your journey. The Carriers Liability Act means we are not allowed to carry anyone who does not have the necessary documentation. Surcharges: There may be instances where increases in charges are dictated by means beyond our control (e.g. government taxes). We shall endeavor to absorb these increases but reserve the right to pass them on to you no later than six weeks prior to travel. At this point you will have the option to cancel and receive a full refund.
Our Responsibility To You: Short Break or Holiday: We undertake to provide all services as described in our Short Breaks brochure. Should any of these not be provided as stated and you are not satisfied with the alternatives provided, please write to us stating your case within 28 days of the last day of your holiday.
Customer Satisfaction: We would like you to have the best time possible. If you have any queries or requests prior to the trip please do not hesitate to contact the company's office. Whilst you are away your driver/courier will be able to deal with any concerns.
Passengers' Property: Unless previously agreed with the company, the driver has discretion to the carriage of passengers' luggage and its storage. The company will not accept liability for any damage to, or loss of any property, which belongs to any passenger and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based. Fireworks, Explosive Materials, Combustible Petroleum Fuels or Elicit Drugs must not be carried under any circumstances. Anyone found to have such items will be refused carriage.
Conduct of Passengers: It is illegal to smoke on any company vehicle, and the consumption of alcohol is not permitted whilst on board unless provided by the company. Drunken behavior is deemed as unreasonable conduct. All passengers must treat the driver and other passengers with respect and consideration. The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver's authority, and any such person will be held responsible for any damage caused to the vehicle or any costs incurred due to extra cleaning requirements deemed necessary, caused by unreasonable conduct. When any person is prevented from joining or continuing any holiday as a result of such termination, our responsibility for the holiday will cease immediately and any losses or expenses incurred by the client shall be borne by the client and a full cancellation charge will apply. Unreasonable conduct will result in future bookings being refused.
English Law: Orders are only accepted in accordance with these terms & conditions, and in as much as that the law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of Competent Jurisdiction in England.
Variations to Terms & Conditions: These will only be valid if made in writing before the date of departure by a proper officer of the company. No employee, agent, servant or representative of this company has any authority to waive or vary these conditions, and any written or verbal representation thus made will not be valid. All the information in this brochure was correct at the time of going to print but may be subject to change due to unforeseen circumstances.
Health and Safety Regulations: Although we make sure all reasonable steps have been taken to comply with health and safety regulations, we however, take no responsibility for hotels, venues, suppliers etc.
Covid 19: The health and safety of our passengers and staff is always our top priority and we want you to have peace of mind and complete confidence when travelling with us. So, we have done everything we can in line with government regulations, and have introduced additional measures and procedures, both on and off our vehicles, to make sure you feel safe and comfortable throughout your journey. We will ask everyone traveling with us, complete a Lateral Flow Test 24 hours before traveling and have proof of a negative test and they have proof they have had all the necessary Covid-19 vaccines and booster jabs.
Many attractions/venues, including the majority of theaters and concert halls, still require face coverings to be worn, unless exempt, and, in addition, require proof that you have had 2 doses of the Covid-19 vaccine at least 14 days prior to visiting or a negative Lateral Flow Test, taken within 24 hours of visiting.
Please contact our office if you have any queries on what you need to provide or have any questions regarding our terms and conditions.